Visited MD Now Urgent Care this morning.
I walked in and an older couple was checking in at reception ahead of me. Very promptly, I was pulled over to another window to be greeted warmly and started checking in myself. After getting settled in, I was waiting to be called. During my wait, I watched and listened to multiple conversations being had in the office. Most patients were polite and didn’t cause any issues but there was an influx of people as most were sick or there for COVID testing. The staff were attentive and courteous. They asked if anyone needed drinks while they waited. Periodically apologized for the wait and actually explained the reasons behind the wait times or specific situations regarding appointments, insurance issues and COVID procedures. They cleaned and sprayed surfaces-even asking if anyone was asthmatic. When obtaining information from patients, (handing off driver’s licenses, iPads, anything that would be shared) they grabbed it with sanitary wipes and wipes down everything. I was there for a pre-employment drug screen along with two other individuals. We were called and escorted to another, smaller waiting room, to be given distance in between those who were sick and experiencing COVID like symptoms or those waiting to be tested due to exposure to the virus. Once called and taken back, the process was explained thoroughly and staff remained warm and professional. Having to drive 40 minutes away, twice within the last two months and this facility being the second one I’ve visited, this experience went so much better. I cannot give them enough praise! Customer service is never leaving out the smallest of details and always going the extra mile for your customers and MD Now has definitely done just that.
Stephanie K.
(Translated by Google) Excellent attention.
(Original)
Excelente atencion.
Nelson Z.
Very courteous and effective staff.
Antwine J.
Always a wonderful experience. The staff always greets you with a smile and are very patient. The main lobby and all the rooms are very clean and comfircomfo. The doctors and aids are wonderful and very thorough.
Mercedes C.
Excellent staff! Thank you!
cesar g.
The facility was absolutely clean. From check in, seeing the PA to leaving everyone was friendly efficient and great.
Keith J.
I have used the services of MD Now Urgent Care previously. It is very clean, the staff is very courteous, and the service is exceptional and professional.
Copeland D.
The staffs were friendly ,the service were exceptional,my advise is be patient and they will get to you with a friendly smile .I will definitely recommend all my friends to this place.
BIAMBY I.
My experience at MD Now was excellent. Very fast and efficient. Thank you!
Jaime D.
I scratched my eye and went to MD Now as a walk-in patient. Everyone was very nice. I received good care of the nurse and doctor, and I was in and out of the office within an hour.
Alexandra M.
Great service and experience doctor and nurses. 2nd time using this office.
Jean W.
Friendly, clean and fast.
Sam V.
Great experience. Kind. Clean, fast, everything needed was on-site. Thorough. No appointment necessary if you are sick.
Thomas K.
