Visited MD Now Urgent Care this morning.
I walked in and an older couple was checking in at reception ahead of me. Very promptly, I was pulled over to another window to be greeted warmly and started checking in myself. After getting settled in, I was waiting to be called. During my wait, I watched and listened to multiple conversations being had in the office. Most patients were polite and didn’t cause any issues but there was an influx of people as most were sick or there for COVID testing. The staff were attentive and courteous. They asked if anyone needed drinks while they waited. Periodically apologized for the wait and actually explained the reasons behind the wait times or specific situations regarding appointments, insurance issues and COVID procedures. They cleaned and sprayed surfaces-even asking if anyone was asthmatic. When obtaining information from patients, (handing off driver’s licenses, iPads, anything that would be shared) they grabbed it with sanitary wipes and wipes down everything. I was there for a pre-employment drug screen along with two other individuals. We were called and escorted to another, smaller waiting room, to be given distance in between those who were sick and experiencing COVID like symptoms or those waiting to be tested due to exposure to the virus. Once called and taken back, the process was explained thoroughly and staff remained warm and professional. Having to drive 40 minutes away, twice within the last two months and this facility being the second one I’ve visited, this experience went so much better. I cannot give them enough praise! Customer service is never leaving out the smallest of details and always going the extra mile for your customers and MD Now has definitely done just that.
Stephanie K.
Amazing customer service by every one at the cypress creek location!
Janet C.
Excellent service and staff
Susan W.
Fast friendly and efficient
Cherie B.
Been here a few times and its amazing. Friendly staff, never waited more than 5 min... Kristen is very friendly and informative, Dr. Charmaine is so warm and friendly. You can tell they care not just pumping you through the system. Highly recommend but don't overcrowd my spot, I love the “no wait” part of my experience!
Thomas H.
Very fast service. Dr was very nice.
Lorena P.
I broke a toe and the entire staff at MD Now were kind, humorous, and patient. The woman at the front desk told me to sit down because I was having trouble walking and that she would walk out to me and collect my cards and co-pay. This was so nice of her! Susan M. was my X-ray technician, and she was just as sweet as can be and made me laugh while I was there, which I needed. Dr. Katz was kind and even brought me back so I could take a picture of my x-rays to share with my family, which I was hoping to do. And Jessica wrapped my toes and gave me a surgical shoe and she was also just as sweet as can be and funny. Considering I broke my toe in three places and was in a lot of pain, I had a wonderful experience at MD Now because of ALL of the employees. Thank you!
Stephanie T.
Great service today!
Aurora R.
Service was quick and professional. What more could you want?
Mimi F.
Everything went well.
Lee M.
I am happy that there is swift urgent care around. Nowadays, it is tough to get appointments at your primary, and the hospital is expensive. I was not feeling well and was happy with the cleanliness and prompt attention of the staff. Cherline, I believe, is her name, was attentive and welcoming.
MD can expect to see my family and me again.
Britteny F.
Very efficient, very clean
Warren B.
Kind and friendly staff! MD Now is always sparkling clean and easy to get to in any neighborhood.
Ana R.
