What You Need for Your Visit

We strive to have a bilingual team member, fluent in both Spanish and English, available at all times, in all locations. In those cases where this isn’t possible, we will access translation services to meet your needs.

Patients requiring sign language should notify their local MD Now location via phone or email, at least 48 hours in advance. We will even assist in the coordination of an interpreter to help ensure there is one available at the time of your visit.

MD Now providers evaluate patients ages 3 months and older.

However, whether or not we can provide treatment will depend on the patient’s symptoms. If necessary, we can recommend an appropriate specialist.

Yes, you can make a payment via our convenient online payment option.

We accept most major insurance plans. A full list of insurers can be viewed here.

The MyHealthONE portal is a great tool that allows you to have your urgent care health information at your fingertips. With this secure patient portal, you can view health records and lab results from your MD Now visits as well as data from your affiliated HCA Healthcare hospital, share your health records with a physician or caregiver, access Web Check-In, and manage a loved one’s care.

Affordable self-pay rates are available at all MD Now locations. Contact your local MD Now clinic for details.

MD Now is a true urgent care center. The safety, health, and well-being of all our patients is our top priority. In certain cases, we will prioritize care based on the severity of a patient’s medical symptoms.

Unlike the typical family doctor’s office, MD Now clinics have flexible, convenient hours. No appointment is ever necessary. You can walk in today at your convenience.

MD Now is also different in that we offer convenient diagnostic services, unavailable at the typical doctor’s office. These include X-rays, sutures, IV hydration, and blood testing.

Compared to the typical ER, MD Now offers a lower-cost, patient-centric alternative for non-life-threatening, immediate medical needs. Our clinics are located nearby and offer care at a fraction of the cost of most ERs. We also work hard to get our patients in and out in less than an hour.

Patients with life-threatening illnesses or injuries, however, should go directly to the nearest hospital emergency room.

MD Now treats a wide range of non-emergency medical concerns. Click here to view our injuries and illnesses page for the complete list.

MD Now offers physical exams for work, school, and sports. Routine testing is also available when appropriate or medically necessary.

Yes. If you are experiencing unusual symptoms in regards to your sexual health come into your local MD Now for a confidential, routine STD test.

MD Now has more than 110 clinics, conveniently located throughout Indian River, Palm Beach, Broward, Miami-Dade, Lee and Manatee counties. Click here to find a Florida location near you.

Our goal is to have all patients in and out within one hour, starting from the time you walk in the door, to the time you leave our clinic.

Every insurance plan is different. Bring your insurance card with you to your MD Now visit, and we will verify your urgent care copay with your insurance carrier. Or, if you prefer, you can call the member services number located on the back of your insurance card to ask about specific policies and copays before your visit.

Once we’ve determined your copay or deductible amount with your insurer, you can pay with a major credit card, cash, or check. MD Now also offers affordable self-pay rates for those without health insurance.

To retrieve medical records for a visit, please complete the Medical Records Release Authorization Form and email your request and completed form to mrecords@mdnow.com. You can also send your request and completed form via fax to the MD Now Medical Records Department at (866) 708-4298.

No. A referral or authorization from your primary care provider is not required for treatment at MD Now clinic.

During the registration process, we will ask you to sign a Payment Card on File Agreement. After our office receives remittance advice/information from your insurance company (typically in two to four weeks after your visit), any remaining balance will be charged to your payment card. We will notify you via email 10 days before we submit the charge to your payment card on file. You may call our office if this presents a problem or hardship for you, or if you would like to pay with a different card. You will receive an emailed receipt after the payment has been processed. If the payment transaction is declined by your card, we will mail a billing statement to you, requesting an alternative form of payment.

Our Payment Card on File policy does not apply to the patients listed below:  

– Patients experiencing a medical emergency

– Medicare or Medicaid or dual coverage patients (Traditional or Managed Care)

– Veterans’ Administration/Tri-Care patients

– Occupational Medicine patients (Workers compensation & Employer-paid services)  

– Cash-based services when the visit is paid in full at the time of service (i.e., DOT/school & sports physicals, flu shots, forms review, etc.)

– A patient paying cash in full at the time of service 

– Telehealth services patients (unless the virtual visit resulted in an in-clinic visit)

– HCA Healthcare employees and beneficiaries who have HCA Healthcare insurance 

– Healthy Savings patients

Copays, deductibles and coinsurance will be collected at each visit (if applicable). All patient claims will be submitted to insurance. If a patient elects not to provide a payment card on file, they will be charged a minimum $100 deposit inclusive of copay, coinsurance and deductible. Any amount collected at time of service that is greater than the final patient responsibility will be refunded after the insurance carrier confirms final patient responsibility.

Our payment policy helps patients better manage visit-related costs and simplifies the patient experience, allowing us to focus on delivering exceptional patient care. The process will reduce the amount of statements mailed to patients.

We abide by national payment card compliance standards and the product is HITRUST CSF Certified. The HITRUST security and privacy framework leverages nationally and internationally accepted security and privacy-related regulations, standards, and frameworks. The payment card merchant services processor providers our system an encrypted token that references your card. Our system only has access to the encrypted token. You authorize that access when you sign our authorization form. We do not keep any payment card information on file in our office or on any of our computers.

You will be charged the amount indicated on your explanation of benefits (EOB), less any payments made at the time of service including copays, to a maximum of $180 per visit. Any additional patient responsibility will be billed separately. In no event will we charge your card more than $180.

We accept all major credit cards, debit cards, and HSA, HRA, and FSA cards.

We will always work with you to determine if there has been a mistake on your bill, and we will refund you if we have made an error. You can contact our billing department at 844.422.3627 from 7:30 a.m. to 6 p.m. CST with any questions.

Due to the complexities of the current healthcare billing practices, we have elected (as has much of the healthcare industry) to take this approach to simplify the process for both our patients and staff.

If you do not fall into one of our noted exceptions, we will collect a minimum of $100 through a combination of copays, deductibles, coinsurance and/or deposit at the time of service. After your claim is fully processed, if a refund is due, you will be reimbursed by our billing office.

While a payment card can be saved to a patient account until it either expires, it declines or you change your payment card on file, we ask that patients swipe, insert or tap their card for each visit. Swiping, inserting or tapping your card each visit ensures our clinics can timely associate your payment to the proper clinic and patient account.

If you do not have insurance, you will be eligible for our self-pay pricing posted on our website. You will be requested to place your card on file noting the exception to paying cash in full at the time of service. You will be required to pay the minimum tiered pricing prior to receiving services.

Yes, but we will collect a minimum deposit of $100. This balance protects us in the event your insurance carrier determines that the patient’s responsibility is greater than the amount of the copay after we provide care.